Quicktake (Episode 01) – Consumer Protection, Dispute and Complaints Resolution
The SIDFS Quick take series are brief, informal commentary on topical issues within the financial service ecosystem. Our inhouse experts get to review and offer insights about current events and also share pressing concerns about the state of the industry. Episode 1 is about Consumer Protection.
Agent Banking Sustainability
With the prevailing conditions caused by the pandemic, the focus is back on agent banking as a delivery channel for financial services. But agent banking itself has its own challenges and requires significant paradigm shifts in financial support, training, marketing and geographical spread across the country(Nigeria).