Prof Olayinka David-West
August 22, 2024 2025-02-18 15:05Prof Olayinka David-West
Adetoun is an experienced Cross border /Remittance payment professional, Customer Accounts Manager, and Business Development Manager.
Her skills include Project Management · Marketing · Team Building · Business Strategy · Customer Journeys · Coaching · Interpersonal Skills · Customer Satisfaction · Communication · Customer Support · Analytical Skills · Presentations · Client Relations · Relationship Development · Business Development · Account Management · Customer Experience.
Adetoun’s skills have been developed from her work experience in the Educational, Aviation, and Banking industries.
Academic Qualifications
- B.SC. HOME ECONOMICS (AGRIC. EXTENSION & RURAL SOCIOLOGY) – OBAFEMI AWOLOWO UNIVERSITY, ILE-IFE
- M.I.L.D (INTERNATIONAL LAW & DIPLOMACY) – UNIVERSITY OF LAGOS, AKOKA
- MBA – DURHAM UNIVERSITY BUSINESS SCHOOL, UNITED KINGDOM
Certifications
- MANAGING STRATEGIC PARTNERSHIPS AND ALLIANCES – LAGOS BUSINESS SCHOOL
- CUSTOMER EXPERIENCE (CX) MANAGEMENT – NICHE INSTITUTE OF CUSTOMER EXP. & INNOVATION
- PROJECT MANAGEMENT – NEXFORD UNIVERSITY
Olayinka David-West is a Professor of Information Systems with almost three decades experience in the IT and financial services industry and is a passionate advocate for digital transformation and inclusive finance. Her research and practice engagements involve policy and strategic management interventions towards digitally transformed businesses and society.
Professor David-West is the current Dean of Lagos Business School (LBS), the premier business school in Nigeria and sits on the school’s Management Board. She leads the Sustainable and Inclusive Digital Financial Services (SIDFS) initiative, a research and advocacy initiative dedicated to enhancing financial inclusion in Nigeria.
Olayinka has expert certifications in financial inclusion policy and digital money, is a governing council member of the Fintech Association of Nigeria and a member of the African Women in Finance and Payments. She is a Certified Information Systems Auditor (CISA), Certified in the Governance of Enterprise IT (CGEIT), and the academic advocate to the Information Systems Audit and Control Association (ISACA). She is also a qualified practitioner of the Skills Framework for the Information Age (SFIA).
