Financial Consumer Data Protection
Data privacy and protection is an important aspect of financial consumer protection and increases in significance as digitalisation of financial services increases. Given that digitalisation is the ongoing rave and definitive face of banking and financial services and the game shaping disruptive and transformative phase of financial innovation, the need for data protection is […]
4 Important Takeaways from the Payment Service Bank Webinar
On Monday, February 22, 2021, SIDFS hosted a webinar themed: Supporting the Payment Service Bank (PSB) Regime in Nigeria, inpartnership with Dvara Research India. The webinar aimed to deepen understanding of Payment Banks (PBs), their role so far in India’s financial inclusion journey and the lessons we can glean to enhance Nigeria’s own Payment Service Bank […]
Payment Banks: All You Need to Know about Nigeria’s Newest Payment Service Category
Over the years, we have discussed various constraints limiting financial inclusion whose targets were established in the 2012 National Financial Inclusion Strategy (NFIS). One of the critical inhibitors — access to financial access points through agents — was often pitched against the progress in other markets where telcos operate mobile money services. While the direct […]
Quicktake (Episode 01) – Consumer Protection, Dispute and Complaints Resolution
The SIDFS Quick take series are brief, informal commentary on topical issues within the financial service ecosystem. Our inhouse experts get to review and offer insights about current events and also share pressing concerns about the state of the industry. Episode 1 is about Consumer Protection.
Agent Banking Sustainability
With the prevailing conditions caused by the pandemic, the focus is back on agent banking as a delivery channel for financial services. But agent banking itself has its own challenges and requires significant paradigm shifts in financial support, training, marketing and geographical spread across the country(Nigeria).
QuickTake Episode 02: Agent Banking Sustainability
With the prevailing conditions caused by the pandemic, the focus is back on agent banking as a delivery channel for financial services. But agent banking itself has its own challenges and requires significant paradigm shifts in financial support, training, marketing and geographical spread across the country.
Quicktake Episode 01: Consumer Protection, Dispute and Complaints Resolution
The SIDFS Quick take series are brief, informal commentary on topical issues within the financial service ecosystem. Our inhouse experts get to review and offer insights about current events and also share pressing concerns about the state of the industry. Episode 1 is about Consumer Protection.
FSP-Regulator Forum on Digital Financial Services Policy and Regulation in Nigeria (Jun 02, 2020)
The forum was organised by SIDFS and provides a platform where providers within the DFS ecosystem can engage in constructive discussions with regulators on specific regulatory levers which would lead to the creation and delivery of better customer value propositions. This would in turn will move the financial inclusion needle. The forum focused on a […]
COVID-19 & Money: Building FSP Resilience in the midst of the Pandemic
The COVID-19 and Money webinar had experts and business leaders from across Sub Saharan Africa discuss strategies and opportunities for financial service providers in the midst of this pandemic. Panelists: Rashmi Pillai, FSD Uganda Serge Soglo, MTN Mobile Money, Benin Republic Ashley Immanuel, EFinA Brian Muthiora, GSMA
FSP Product Development Practices: Gaps and Opportunities (Business Leaders Dialogue #2)
https://www.youtube.com/watch?v=_SQ1erHsK5IBased on an extensive study of the product development landscape across the financial services ecosystem, the SIDFS team identified several gaps and amazing opportunities which providers can leverage. On the 23rd of April, 2020 a Business Leaders’ Dialogue was convened which brought together stakeholders to discuss these findings and unearth useful insights.